https://velocompforum.com/viewtopic.php?f=35&t=5989
All comments beneath this original post are now out of date
![Smile :-)](./images/smilies/icon_e_smile.gif)
Please post your comments on this thread:Hello,
I reinstalled the drivers but I don't think it has worked. You can find the 2 files (windows and Imac).
What will we try next? Removing the drivers and reinstalling them?
Thanks
Kurt
You will have to uninstall then reinstall everything. Do the following:Velocomp wrote: ↑Thu Oct 06, 2022 2:16 pmPlease post your comments on this thread:Hello,
I reinstalled the drivers but I don't think it has worked. You can find the 2 files (windows and Imac).
What will we try next? Removing the drivers and reinstalling them?
Thanks
Kurt
https://velocompforum.com/viewtopic.php?f=35&t=5318
This thread is for M1 Macs; you have an Intel Mac. I will reply to you on the Intel Mac thread.
The only remaining thing to try is this (from an earlier post on this thread)
I did not see any attachments to your original posting.Slickwhite wrote: ↑Sat Mar 04, 2023 9:11 pm Hi John,
I recently installed Isaac 5.1 on my Mac after upgrading to ImacOS Monterrey. I followed the installation posted by user “dropsite” to the “letter” and the installation of the drivers and of Isaac 5.1 went smoothly as detailed in the instructions. I previously was running Isaac 5.1 on Imacos Catalina without any issues.
Unfortunately, since using ImacOS Monterrey and reinstalling Isaac 5.1 I have been unable to download any files from my powerpod 4. The connection shows the green button but when it attempts to download a ride the software comes up with the error 6004 (see file attached). I’ve erased all my files on the powerpod and repeated the process but the error reoccurs. I've also removed the drivers and reinstalled. The Isaac software appears to be functioning normally apart from this issue i.e. I cannot download any files.
Any help you can give would be greatly appreciated. My powerpod is running the latest FW 9.02 and has the 64-bit Isaac upgrade.
Thanks in advance
David.
Use the command Device/Erase All Ride files to get rid of the files stored in your PP.Slickwhite wrote: ↑Sun Mar 05, 2023 2:10 pm Hi John,
Apologies and thanks for responding so quickly
Screenshot of the error message and device /SN and FW version attachedScreenshot 2023-03-05 at 19.04.39.pngScreenshot 2023-03-05 at 19.05.05.png
Kind regards,
David.
OK, one more thing to try:Slickwhite wrote: ↑Mon Mar 06, 2023 6:13 pm Hi John,
I tried as you suggested. erased the files followed by a short ride.
Unfortunately even though the powerpod connects to the Isaac software, it won't download the file automatically but eventually does when I perform a manual download. The file appears as shown below even though the powerpod was connected to my speed and cadence sensor and the correct power appears on my Garmin.
Did you do a new ride after executing the command?
Please post screen shots showing your problem. Also: when you attempt to download the ride, does the green box around the USB icon disappear?
Thank you for the video.Sutorius wrote: ↑Thu Apr 06, 2023 7:56 am Hi John,
I uploaded a video of the operation of Isaac to YouTube.
https://youtu.be/w3TdUW2RhUY
Yuichi
You should be able to find Windows without any license fee.