Power Pod several issues lately

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alecs123
Posts: 34
Joined: Sun Apr 11, 2021 2:46 pm
Location: Mexico

Power Pod several issues lately

Post by alecs123 »

Hello... I own a PowerPod V3 that was upgraded to a V5 via software a few years ago.
This past week I've been experiencing several issues:
1.- battery is dying very fast. On Fridya I charged the unit with the regular cable and wall power as I have been doing it in the past. Friday and Saturday rides were ok, but on Sunday it was plain dead. Both rides accounted for around 6 hours. Normally I would be charging the PP every 2 weeks.
2.- Tried to download cycle data using Isaac software. The application connects to PP but when retreiving the files from rides, it disconnects and a power cycle gets in the way. this is happening everytime I try to get the files.
3.- When searching for a firmware update, I get the message that the server is busy and try it later. But it's always bery busy.
4.- Finally, today it didn't seem to be working. I charged the PP last nigh unitl red LED was off. this morning it didn't power up and as of now it's connected to the USB charging.
Please let me troubleshoot and fix this issues, thanks
Velocomp
Velocomp CEO
Posts: 7942
Joined: Fri Jan 11, 2008 8:43 am

Re: Power Pod several issues lately

Post by Velocomp »

Please email technicalsupport@velocomp.com for next steps
John Hamann
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