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Battery Life

Posted: Wed Jun 14, 2017 6:42 pm
by RoadCycleNut
Had my PowerPod now for two months and overall impressed with its performance except for the battery. I generally ride 3-4 times a week and unless I charge it minimum twice weekly I only get about 6-7 hours ride time before it dies mid ride on my third outing. Is that the same for everyone?

Re: Battery Life

Posted: Wed Jun 14, 2017 6:52 pm
by Velocomp
This sounds low. Are you charging it fully (flashing red light goes out)?

Re: Battery Life

Posted: Thu Jun 15, 2017 6:31 pm
by RoadCycleNut
I am indeed

Re: Battery Life

Posted: Thu Jun 15, 2017 9:15 pm
by Velocomp
Please email technicalsupport@velocomp.com for next steps.

Re: Battery Life

Posted: Fri Jun 16, 2017 4:50 pm
by RoadCycleNut
I did 9th June, no response so posted on here.

Re: Battery Life

Posted: Fri Jun 16, 2017 5:28 pm
by Velocomp
Please check your spam folder. Tom is normally extremely punctual.

Re: Battery Life

Posted: Fri Jun 16, 2017 6:37 pm
by RoadCycleNut
You're quite right...Toms reply is in my spam folder, replied on the 9th. Will follow his instruction and see what happens ;)

Re: Battery Life

Posted: Thu Jun 22, 2017 11:47 am
by Nomoreheroes
Interested to know what the instructions were after my PP died mid 3rd ride after approx 7-8 hours use.

Thanks

Re: Battery Life

Posted: Thu Jun 22, 2017 1:06 pm
by Velocomp
I don't necessarily see anything wrong.

You need to make sure your unit is fully charged (instructions say this). The battery does drain a bit between rides (the device is asleep but not dead!).

Please charge battery fully (flashing red light goes out after fully charged).

I think you will be OK.