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PPv3 doesn't react anymore

Posted: Sun Sep 06, 2020 1:31 pm
by Edgar
Hi,

Last 2 months I had several rides in heavy rain. After each such ride I had te recalibrate the powerpod.
Since few days the Powerpod stopped working completely. Nothing is working.

What I see is a red light during 6-7 seconds, then it flashes one time yellow, goes off for half a second, flashes red, goes off for half a second and returns to 6-7 seconds red light again. This repeats continues.

Hard reset (12 seconds button pushed) doesn't work.
5 times button push to stop PP working doesn't work.

When connecting to Isaac software, Isaac tries to download rides from the PP, It doesn't work and the software starts over and over again with the pop-up downloading rides in 10 seconds.

Please advise.
The powerpod worked fine since I bought it in June 2019,but now I have no idea what to do to get it working again.

Regards Edgar

Re: PPv3 doesn't react anymore

Posted: Sun Sep 06, 2020 4:23 pm
by Velocomp
Please email technicalsupport@velocomp.com for next steps

Re: PPv3 doesn't react anymore

Posted: Thu Sep 10, 2020 6:43 pm
by Edgar
Hi John,

I sent the email 5 days ago, but didn`t receive any reaction.
Please tell me what the next steps are.

Regards Edgar

Re: PPv3 doesn't react anymore

Posted: Thu Sep 10, 2020 9:05 pm
by Velocomp
Hmm...likely Tom's response is in your spam folder.

Just in case: email me at jhamann@velocomp.com