AeroPod, PowerPod and Newton

I the past I used Isaac with no issue, then my company blocked all applications that were not authorized by the company (the only Windows computer I had was the company's). Fastforward to this day. Got a new windows machine unblocked, so downloaded the Velocomp Aero app, installed the dirver, initially seemed all was working, got a message that new firmware was available, so clicked upload.
Then it's been around 4 hours of a nonstop loop trying to load the FW... there were a few times that I didn't get the loop of uploading firmware
Then, looking into the details of the powerpod, this is what it shows

https://photos.google.com/photo/AF1QipO ... v0Aig33PWk


Then it would start again, trying to write the firmware into the PP
Thanks

The link to the screenshot is not working...
I can send the file if needed
Thanks

I'VE TESTED AND IF YOU COPY THE LINK AND OPEN IN NEW TAB IT WILL WORK

alecs123 wrote: ↑Wed Aug 13, 2025 6:44 pm The link to the screenshot is not working...
I can send the file if needed
Thanks

I'VE TESTED AND IF YOU COPY THE LINK AND OPEN IN NEW TAB IT WILL WORK

This is what the link posted shows...

Where can I send the picture, basically, it shows the serial number and firmware number screen but empty...
Don't know where to post the pic so it would load into the forum

Found a way to upload!!

alecs123 wrote: ↑Wed Aug 13, 2025 7:11 pm VELOCOMP.jpg

Where can I send the picture, basically, it shows the serial number and firmware number screen but empty...
Don't know where to post the pic so it would load into the forum

Found a way to upload!!

Please email technicalsupport@velocomp.com for next steps