Incorrect wattage readings during climbs

[Cooper]

Hi everyone,
for the past few weeks my Powerpod has been giving significantly lower wattage readings on inclines. Recalibrating and switching to a different profile haven't fixed it.
It's as if the incline sensors aren't registering that I'm going uphill. What can I do?

[Velocomp]

Hi everyone,
for the past few weeks my Powerpod has been giving significantly lower wattage readings on inclines. Recalibrating and switching to a different profile haven't fixed it.
It's as if the incline sensors aren't registering that I'm going uphill. What can I do?

Please post a .ibr ride file and we will take a look. Check to make sure your unit is not set to indoor trainer mode...

[Cooper]

Thanks for the quick reply and help.
I hope you can find something. I'm currently having the same problem; I can't download the latest tour data. It says there isn't any available, even though I did two rides today. I'm really at a loss.

[Velocomp]

Thanks for the quick reply and help.
I hope you can find something. I'm currently having the same problem; I can't download the latest tour data. It says there isn't any available, even though I did two rides today. I'm really at a loss.

Sorry for the delay in responding; I was traveling.

The ride file you posted looks completely normal to me; your unit is properly calibrated and watts are correct.

Please do the following:

1) Connect your unit to Isaac or Velocomp Aero (I'm not sure which software you are using, but Velocomp Aero is our current software)

2) Go to Edit/Edit Profiles

3) Click on "Extract from Device". Your current profile will be transferred to your software and will be highlighted.

4) Click on "Export...". Export the .ibp file to your desktop.

5) Post the .ibp file in this thread.

6) Next, if using Isaac select "Device/Erase all Ride files" to erase the ride files in your unit. If using Velocomp Aero, select "Download", then "Erase All Ride Files"

7) Finally, press-hold the button for about 12 seconds to do a hard reset. The light will flash green, then go out briefly, then start flashing again. Release the button

These steps should restore your unit to full operation.