Battery Dies, Lose all data

[kb1dqh]

Hi,

When my battery dies on the iBike I lose all my ride data. The memory is still as full as it was before the battery died, but when I go into the iBike software, all the rides show 0 miles. Even once a new battery is in, I actually need to reset the unit by putting the battery in backwards before data with miles actually loads into iBike. Has anyone seen this besides me and is there a fix? It's a bummer when the battery dies 90% into the ride.

Today, somehow, I put too much pressure on the front of the unit and the lack of connection with the mount (or something) make the unit do the same thing as when the battery dies. (All the numbers/letters filled the screen as in a reset and I had no more data to load to ibIke 2.)

Any thoughts? Thanks, Jake

[kb1dqh]

Any thoughts? I assume this could be replicated. It's a bummer and would be nice if it could be fixed (firmware)?

[gregh3285]

@kb1dqh: Last weekend I was out on a ride in sub-freezing weather here in northeast Wisconsin. My battery was low when I started the ride and gave out a couple miles before I got home. I paid attention to where I was when it failed. I was able to download everything before the failure. Did you try doing a trip reset before you attempted to download. I know the iBike manual indicates (somewhere) that doing a trip reset before changing batteries is wise. There may be something going on with maintaining the consistency of the flash used to store the data. @velocomp: As an aside, it would be nice to have a "low battery" warning. That's one feature that's really nice about the Cat Eye double wireless that I was on my handlebars before I got my iBike. It warned not only about head unit battery warnings but also about sensor low battery states.

[travispape]

Any thoughts? I assume this could be replicated. It's a bummer and would be nice if it could be fixed (firmware)?

I'm not the FW guy, so at the risk of saying more than I know....

I don't think that a dying battery always results in lost data, at least it hasn't for me on the few occations that I have run my battery into the ground. If you don't have the latest FW, definitely upgrade to the latest FW for your model, which you can get from the download page. I think that some of the older versions of the FW had a couple of bugs related to the flash.

However, keep in mind what is going on here is basically like a power outtage while you are saving a file on your computer. Sometimes things turn out ok when you get your power back, sometimes you lose some data, sometimes you lose all your data.

[travispape]

@velocomp: As an aside, it would be nice to have a "low battery" warning.

It's in there! GenIII models do a battery check when you first turn on the unit.

This is one of those features that it would have been nice to put in the older generations, but the code space is filled up. For more than a year, whenever features were added to the FW for the older generations, it was because the FW developer had worked hard to find space to add it. Eventually there was no more blood to squeeze from the turnip.