Incorrect wattage readings during climbs

[Cooper]

Hi everyone,
for the past few weeks my Powerpod has been giving significantly lower wattage readings on inclines. Recalibrating and switching to a different profile haven't fixed it.
It's as if the incline sensors aren't registering that I'm going uphill. What can I do?

[Velocomp]

Hi everyone,
for the past few weeks my Powerpod has been giving significantly lower wattage readings on inclines. Recalibrating and switching to a different profile haven't fixed it.
It's as if the incline sensors aren't registering that I'm going uphill. What can I do?

Please post a .ibr ride file and we will take a look. Check to make sure your unit is not set to indoor trainer mode...

[Cooper]

Thanks for the quick reply and help.
I hope you can find something. I'm currently having the same problem; I can't download the latest tour data. It says there isn't any available, even though I did two rides today. I'm really at a loss.

[Velocomp]

Thanks for the quick reply and help.
I hope you can find something. I'm currently having the same problem; I can't download the latest tour data. It says there isn't any available, even though I did two rides today. I'm really at a loss.

Sorry for the delay in responding; I was traveling.

The ride file you posted looks completely normal to me; your unit is properly calibrated and watts are correct.

Please do the following:

1) Connect your unit to Isaac or Velocomp Aero (I'm not sure which software you are using, but Velocomp Aero is our current software)

2) Go to Edit/Edit Profiles

3) Click on "Extract from Device". Your current profile will be transferred to your software and will be highlighted.

4) Click on "Export...". Export the .ibp file to your desktop.

5) Post the .ibp file in this thread.

6) Next, if using Isaac select "Device/Erase all Ride files" to erase the ride files in your unit. If using Velocomp Aero, select "Download", then "Erase All Ride Files"

7) Finally, press-hold the button for about 12 seconds to do a hard reset. The light will flash green, then go out briefly, then start flashing again. Release the button

These steps should restore your unit to full operation.

[Cooper]

Sorry! I was out and about too
Thanks for the help! The requested file is attached. I'm curious to see the result.

[Velocomp]

Sorry! I was out and about too
Thanks for the help! The requested file is attached. I'm curious to see the result.

Are you able to download rides now? If so please post your latest .ibr ride file

[Cooper]

Unfortunately not at the moment—it’s raining constantly.
As soon as I’m back on the bike, the data will follow.

[Cooper]

Hello,
during my session today, the pod was connected correctly. For the first few meters, the display seemed to be working, but then it got stuck constantly at 50 watts. The pod was flashing red and green. Later, I installed the Velocomp software on my computer (I had Isaac installed previously). Unfortunately, I couldn't find any error message corresponding to the red/green flashing. I have now completely reset the pod and will test it again over the next few days. Sorry for taking up your time and effort.
Regards,
Cooper

[Velocomp]

Hello,
during my session today, the pod was connected correctly. For the first few meters, the display seemed to be working, but then it got stuck constantly at 50 watts. The pod was flashing red and green. Later, I installed the Velocomp software on my computer (I had Isaac installed previously). Unfortunately, I couldn't find any error message corresponding to the red/green flashing. I have now completely reset the pod and will test it again over the next few days. Sorry for taking up your time and effort.
Regards,
Cooper

Your device was in calibration mode (flashing red/green). You will need to complete a cal ride. See the attachment for details: